Operations Director

The Operations Director is a key leader in the senior operational management structure of Dimensions and is accountable for the day to day running of care and support services for people we support within the area covered by the office. The post holder manages a large resource which needs to be well led and managed, maximising its full potential. The role may be the manager registered with CQC or CSSIW. The post will ensure services are delivered in a way that puts people we support at the centre of their care and support, promoting rights, choice, dignity, diversity and value for money, meeting all organisational and statutory requirements and delivered in compliance with Care Quality Commission (CQC) Guidelines, Care & Social Services Inspectorate (CCSIW) where applicable and Dimensions’ Standards, Policies and Procedures.

The role can be based from our Chippenham office or home based in the region.

About the role

The role will provide effective and clear leadership for managers and employees to ensure standards of performance are maintained and improved wherever possible.

  • To lead staff and stakeholders to work collaboratively, making a positive difference for the people we support.
  • To shape, influence, plan and help achieve regional growth in line with Business Plans
  • Ensure our services compliment the overall organisational strategy and inform future planning.
  • Encourage and act upon innovation in your area to deliver quality services.
  • Ensure our services compliment the overall organisational strategy and inform future planning.
  • Ensure customer voices are heard and acted upon, through various forums, such as ‘Everybody Counts’ meetings and Regional Advisory Forums.
  • Ensure all services are delivered within budget and comply with the contract for delivery.

About you

The successful applicant will have:

  • Experience, at least at middle management level, in the social care sector
  • Exposure of working with Local Authority Commissioners, families and circles of support
  • Experience leading and delivering projects
  • Able to demonstrate effectively managing change and delivering service improvements
  • The ability to communicate effectively at all levels (both orally and in writing) and to build effective working relationships internally and externally
  • To be customer focused and address the needs of internal and external customers

The rewards

  • £4,000 Car allowance
  • Up to 35 days’ annual leave entitlement (including bank holidays)
  • Staff discount shopping scheme ‘Rewarding Dimensions’
  • Employee Assistance Programme
  • Pension scheme
  • Long Service Awards
  • Qualification scheme
  • Employee recognition scheme 'Inspiring People'
  • Discounted health and dental cover
  • Life Assurance
  • Bike to Work Scheme
  • Season Ticket Loan

For more information visit www.dimensions-uk.org/careers

Apply now

  • A basic DBS disclosure is required for this role, the cost of which will be incurred by Dimensions.
  • We welcome applications from everyone and value diversity in our workforce
  • As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
  • As part of our commitment to making reasonable adjustments we can offer support to complete your application in one of our offices using assistive technology.


  • Operations Director