Quality Officer

Dimensions is proud to be one of very few social care organisations that are members of the Great Places To Work programme.

To support the Quality and Compliance Manager in delivering the group’s quality assurance function, with particular responsibility for complaints and compliments management, investigations and service quality reviews.

The role will have a national scope but the initial focus will be to promote the highest standards of quality and compliance in Discovery. Discovery is an entity in the Dimensions Group structure that provides services in Somerset.

The role is part of a Dimensions Group Quality and Compliance Team, and as such operate at arm’s length from the Discovery management structure.

Dimensions is proud to be one of very few social care organisations that are members of the Great Places To Work programme.

About the role

Your main duties will include:

  • To produce reports relating to compliments and complaints for Discovery and the wider Dimension Group.
  • To investigate complex complaints and management concerns, and report on the findings.
  • To support the Quality and Compliance reviewers in undertaking service reviews
  • To help managers and the wider organisation identify lessons to learn from complaints investigations and other findings, and to track how these are being implemented in practice.

About you

The successful applicant will have:

  • Experience of working in social care
  • Working with people with learning disabilities
  • Experience of assessing the quality of social care.
  • Knowledge of best practice in managing complaints

The rewards

  • Up to 35 days’ annual leave entitlement (including bank holidays)
  • Staff discount shopping scheme ‘Rewarding Dimensions’
  • Employee Assistance Programme
  • Pension scheme
  • Long Service Awards
  • Qualification scheme
  • Employee recognition scheme 'Inspiring People'
  • Discounted health and dental cover
  • Life Assurance
  • Bike to Work Scheme
  • Season Ticket Loan

For more information visit www.dimensions-uk.org/careers

Apply now

  • We welcome applications from everyone and value diversity in our workforce
  • As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
  • As part of our commitment to making reasonable adjustments we can offer support to complete your application in one of our offices using assistive technology.
  • We now have British Sign Language (BSL) translated videos for all of our recruitment communications.


  • Office Based Roles