Frequently asked questions

Is Support Work Right for You?

At Dimensions, our resourcing team is here to help you take the first steps toward a career where every day truly matters. We work hard to connect the right people with the right roles, and to make sure you feel supported, encouraged and informed throughout the recruitment journey. We know you may still have questions along the way — so we’ve brought together everything you need to help you feel confident, included and ready for what comes next. If you’d like to know anything more or need a little extra support on your journey, our Resourcing Team is here to help. You can reach us at applications@dimensions-uk.org or by calling 0300 303 9150 - we’d love to hear from you. 

 

About working at Dimensions

What roles can I apply for? 

At Dimensions, there are many ways to make every day matter. You can join us as a Support Worker, directly supporting people with learning disabilities and autistic people to live fulfilling, independent lives. Or you might bring your skills to one of our Business Support teams - from HR and IT to Finance, Quality, Housing, Communications and more. Whatever role you choose, you’ll be part of a values-led organisation where your work has purpose and your impact matters. Click here for our current vacancies.

Do I need experience to become a Support Worker? 

Not at all. What matters most is your kindness, your values and your willingness to learn. We’ll give you the training, support and confidence to thrive — starting from week one. 
Curious whether support work might be right for you? 
Take our short quiz and explore what a meaningful new career could look like. 

What does a Support Worker do? 

Support Workers help people with learning disabilities and autistic individuals live fulfilling, independent lives. This may include supporting with daily living, community activities, communication, personal care, or helping people achieve their personal goals. Every day is different, and every moment truly matters. 

Are Business Support roles also involved in the care we provide? 

Absolutely. Even if you’re not working directly with the people we support, your work helps keep services safe, smooth-running and person-centred. Every colleague, in every team, has a role in creating better lives for more people. 

Do you offer sponsorship for non-UK nationals? 

Dimensions Group are a Home Office–approved sponsor, but we are not offering new sponsorship opportunities at this time. If you require sponsorship to work in the UK, we’re unable to progress your application right now. 

 

Your recruitment journey

How do I apply? 

Simply visit this website, explore the roles that inspire you and submit a short application. It only takes a few minutes. 

What happens after I apply? 

Once you’ve applied, our Resourcing Team — or the hiring manager — will take the time to carefully review your application and get in touch with you by phone or email. If you’re applying for a Support Worker role, you’ll also receive our Care Character Assessment. This helps us understand your natural strengths and gives you the best start in your recruitment journey. Once it’s completed, we’ll be in touch to guide you through your next steps. 

Do you offer guaranteed interviews? 

Yes. As part of our commitment to inclusion, we guarantee interviews for: 

  • Disabled candidates who meet the minimum criteria 
  • Candidates from Black, Asian and Minority Ethnic backgrounds applying for management roles 

What is the interview process like? 

Our interviews are warm, values-based conversations where you can be yourself. 

For Support Worker roles, you may be asked to talk through real-life scenarios. For Business Support roles, interviews may also explore role-specific skills. 

How long does the recruitment process take? 

It varies depending on the role and required checks, but we’ll stay in touch throughout so you always know what to expect. 

Will I meet the people I’ll be supporting before I start? 

Where possible, yes. Many Support Worker candidates are invited for a pre-employment visit to meet the team and the people they may support. 

What checks will I need to complete? 

To keep everyone safe, our recruitment checks usually include: 

  • Employment history and references  
  • Right to work checks  
  • A disclosure and barring check (DBS). All Support Worker roles and some Business Support roles require a DBS check. We’ll guide you through it and cover the cost. 
  • A health check – you can find out more about this here

You may also be asked to provide relevant qualifications or memberships for specialist roles. 

Can I still apply if I have a past conviction?  

Yes. We believe in fairness and transparency. We will speak to you about the circumstances, complete a risk assessment, and consider your application carefully before making an offer. 

Do I need a driving licence? 

Some roles require driving, but many do not. If driving is essential or desirable, this will be clearly stated. Where driving is desirable, we may be able to fund lessons. Check out our benefits for more information.

 

Life at Dimensions

What shifts do Support Workers work? 

Shift patterns vary depending on the people you are supporting. They may include mornings, afternoons, evenings, weekends, sleep-ins, or waking nights. We know life outside work matters, so we aim to offer predictable and flexible scheduling wherever possible. 

What benefits do you offer? 

We offer a sector-leading package designed to help you live well and work well, including: 

  • 30–35 days’ holiday 
  • Competitive pension 
  • Health cash plan and digital GP 
  • Discounts via Vivup and Blue Light Card 
  • Salary advance scheme 
  • Wellbeing support, including Mental Health First Aiders and Menopause Champions 
  • Access to our Employee Assistance Programme 

Because when you’re supported, you can keep making every day matter. 

Can I work flexibly? 

Yes — wherever roles allow, we support flexible working, including part-time hours, job-shares and other arrangements that help you balance life and work. 

 

Grow With Us

What training will I receive? 

You’ll receive a full induction tailored to your role. Support Workers also complete the Care Certificate, mandatory training, and ongoing learning through Dimensions Academy and Aspire development programmes. 

How can I progress in my career? 

Your growth matters to us. You’ll have access to: 

  • Dimensions Academy  
  • Aspire, our award-winning career development programme 
  • Leadership pathways 
  • Qualifications and apprenticeships 
  • Job shadowing and secondments 

We’ll help you discover your strengths and shape a career that feels right for you — whether that’s in frontline care or a future leadership role. 

Can Support Workers move into Business Support roles? 

Yes. Many of our leaders and office-based colleagues began their journey as Support Workers. We welcome internal movement and actively support colleagues to explore their interests, talents and ambitions.

 

Support Every Step of the Way 

Do you provide reasonable adjustments during recruitment? 

Yes. Inclusion is at the heart of who we are. If you need adjustments at any stage, let us know - we’ll work with you to make the process fair, accessible and comfortable. 

Who can I contact if I have questions about my application? 

Our Resourcing Team is here to help. You’ll find contact details in your job advert and on the careers site - and once you’ve applied, we’ll stay connected so you always feel informed and supported. 

What makes Dimensions different from other care providers? 

We’re a values-led, colleague-centred organisation built on respect, partnership, ambition, courage and integrity. Colleagues say they feel welcomed, included, listened to and able to be themselves. We’re a Great Place to Work seven years in a row, and everything we do is rooted in our vision: Better Lives for More People. Because when every day matters, the work we do together truly changes lives.