Relief Support Worker

Bank / Relief Support Worker – Telford (TF4)

£12.21 per hour
Bank / Relief Hours – Flexible Shifts Available

“I love the job role – some days it doesn't feel like work at all!” — Current Support Worker

We’re looking for Bank / Relief Support Workers to join our welcoming team in Telford, supporting 14 individuals who live independently in their own apartments within a vibrant supported living setting.

This is a fantastic opportunity if you want flexibility, meaningful work, and the chance to support people to live life their way.

The people you’ll support are aged between 18 and their mid-50s and have a variety of needs, including learning disabilities, autism and mental health conditions.

They are largely independent and do not currently require personal care or moving and handling support. Your role will focus on prompting, encouragement and supportive coaching to help them maintain independence.

Their interests include:

• Shopping trips and meals out
• Cinema nights and bingo
• Days out to the seaside, theme parks and the zoo
• Walking and going to the gym
• Family time, parties and social events

Every shift brings something different — and plenty of opportunities to make a positive impact.

As a Bank / Relief Support Worker, you will support individuals with:

• Meal planning and basic cooking
• Maintaining their tenancy
• Cleaning, laundry and general housekeeping
• Budgeting and managing finances
• Shopping and attending appointments
• Online safety and digital support
• Building confidence and maintaining relationships

This is a role where you’ll help people build the skills they need to lead independent, fulfilling lives.

As a Bank Support Worker, you will have the flexibility to pick up shifts based on your availability.

Typical shifts include:

• Early shifts: 7:30am – 3:00pm
• Late shifts: 3:00pm – 10:30pm
• Alternate weekend availability preferred

There are no sleep-in shifts required for this service.

Rotas are planned in advance to support a healthy work-life balance.

We’re seeking Support Workers who are:

• Confident, enthusiastic and proactive
• Patient, empathetic and person-centred
• Good team players who can also work independently
• Flexible and able to support a wide range of needs
• Comfortable supporting people who live independently
• Non-drivers welcome (no mobility vehicles in use)

Experience is helpful, but absolutely not essential — full training is provided.

A recognised Great Place to Work
Accredited for seven consecutive years.

Rewards that make a difference

• 30 days’ annual leave (pro rata)
• Buy and sell annual leave options
• Bike to Work scheme
• Discounts on meals, shopping, entertainment and gyms
• £200 refer-a-friend bonus

Grow with us

• Paid training
• Funded accredited qualifications
• Development pathways through Dimensions Academy and Aspire
• Learn to Drive scheme for certain roles

Live well, work well

• Comprehensive wellbeing strategy
• Health checks
• Staff listening network

Belonging and Inclusion
We value diversity and foster a workplace where everyone feels welcome.

• Applications are reviewed upon receipt; interviews continue until the role is filled.
• Gender is considered a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010 where mentioned. In this context, “gender” refers to the sex legally assigned to an individual."
• An enhanced DBS check is required and funded by Dimensions.
• We welcome applications from everyone with the right to work in the UK.
• As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the minimum criteria.
• BSL-translated communication support is available.

Apply today and join a team where your contribution genuinely matters.

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