How We Look After Our Colleagues

We take the health and wellbeing of all our colleagues seriously. We have a number of initiatives in place to support our colleagues, including our Employee Assistance Programme (EAP) and access to Mental Health First Aid.

Employee Assistance Programme (EAP)

Our EAP scheme is provided to you as part of your colleague benefits and wellbeing package.

It’s designed to provide you with information, advice and support to help you deal with virtually all aspects of life – whether you are experiencing stresses with work or home life, or need advice with legal or consumer issues.

The scheme is free and confidential and is available 24/7.  

You can access the assistance over the phone or online via the health assured website. If needed, you can also receive up to eight face-to-face counselling sessions. 


To download a full guide to services available through our EAP, please click here

Mental Health First Aiders

We have a network of Mental Health First Aiders (MHFAs) across the Dimensions group, to provide you with support in the event that you experience issues relating to mental health.

Our scheme follows the guidelines set by Mental Health First Aid England and each of our MHFAs in Dimensions has been through rigorous, accredited training.

Mental Health First Aiders can: 

  • Act as a point of contact to reassure colleagues in emotional distress or experiencing poor mental health 
  • Listen non-judgementally and hold supportive conversations 
  • Signpost colleagues to professional help 
  • Identify the signs and symptoms for a range of mental health conditions 
  • Use a five-step action plan to assist someone experiencing a mental health issue. 

It is important to say that MHFAs are not qualified to provide counselling, diagnosis or ongoing support, and they cannot be available outside their normal working hours - but remember that you can use the Employee Assistance Programme at these times.

Mindful employer

Mindful Employer is a national initiative supporting a positive approach towards mental health at work. By signing the Mindful Employer charter Dimensions declares our ambition to support the mental wellbeing of our colleagues.  

You can find out more about the initiative here